terms and conditions

REFUND POLICY:  Refund requests must be submitted by email only at least 48 hours prior to the scheduled check-in date and time.  Refund requests by phone, text, social media, or third parties on behalf of the ticket holder will not be accepted.  Refund requests submitted less than 48 hours from the scheduled check-in date and time will not be refunded.  Issued refunds will be less the booking and processing fees.

CANCELLATION POLICY: Free cancellations must be submitted by email only at least 48 hours prior to the scheduled check-in date and time. Cancellation requests by phone, text, social media, or third parties on behalf of the ticket holder will not be accepted.  Tickets are non-refundable within or less than 48 hours from the scheduled check-in date and time. 

RESCHEDULING POLICY: Free rescheduling requests must be submitted by email only at least 24 hours before the scheduled check-in date and time. Rescheduling by phone, text, social media, or third parties on behalf of the ticket holder will not be accepted.  Rescheduled tickets become non-refundable.  Rescheduling is subject to availability and price difference.  No show = ticket forfeit.

RESCHEDULING LESS THAN 24 HOURS: Rescheduling requests less than 24 hours must be submitted by email only no later than 5pm the day before your scheduled jump flight.  A fee of $75 per ticket will be charged. Requests made after 5pm, will not be honored and tickets will not be rescheduled.  Rescheduling requests by phone, text, social media, or third parties on behalf of the ticket holder will not be accepted. Rescheduling less than 24 hours is subject to availability and price difference.  No show = ticket forfeit.

TICKET HOLD POLICY:  Free ticket hold requests must be submitted by email only at least 24 hours before the scheduled check-in date and time. Ticket hold requests by phone, text, social media, or third parties on behalf of the ticket holder will not be accepted.  Tickets put on hold become non-refundable if canceled.  On-hold tickets are 100% transferable.  Max ticket hold time is 1 year 356 days from the original scheduled check-in date & time.   Rescheduling tickets in “on-hold’ status is subject to availability and price difference.

TICKET HOLD REQUESTS LESS THAN 24 HOURS: Rescheduling ticket holds less than 24 hours must be submitted by email only no later than 5pm the day before your scheduled jump flight.  A fee of $75 per ticket will be charged. Requests made after 5pm, will not be honored and tickets will not be put on hold.  Ticket hold requests by phone, text, social media, or third parties on behalf of the ticket holder will not be accepted. No show results in ticket forfeit.

TICKET TRANSFERS: All tickets are fully transferable except those classified as forfeited, including no-shows, disqualified for safety, void, or expired vouchers.

TICKET PURCHASED LESS THAN 48 HOURS POLICY: Tickets purchased less than 48 hours from the check-in date and time are non-refundable but may be rescheduled, transferred, or placed on hold in accordance with posted policies.

SAME DAY TICKET PURCHASE POLICY: Same-day ticket purchases are final. They cannot be refunded, rescheduled, held, transferred, or credited. No refunds for cancellations or no-shows.

JUMP LOCATION: 45 – 65 Min drive North-East (NE) from Las Vegas on I-15(N) Exit # 93: Fyrosity® @ Overton Airport – 1110 Airport Road, Overton, NV 89040. No skydiving in Las Vegas at our Corporate HQ in Las Vegas. 

SELF DRIVE: Self Drive ticket holders must arrange their own transportation to the jump location address listed above!  If Lyft, Uber, Taxi or Limo is used, keep the driver on-site until done!  Self-drive ticket holders can request a Pick-up by requesting it via email only at least 24 hours before scheduled check-in date and time.  Subject to availability!  No show due to transportaion issues results in ticket forfeit.  No refund, reschedule, ticket hold or credit vouchers will be issued.

PICK-UP: Pick up is for non-local / tourists ticket holders only! Locals must buy Self-drive tickets.  Pick-up ticket holders must have the waivers completed and are required to be at the pick-up location 10 minutes before the scheduled departure time.  Pick up vehicle will depart at the exact posted departure times and will not wait for late arrivals or ticket holders without completed waivers.  Ticket holders who miss the pick-up vehicle must arrange their own transportation to the jump location.  No show due to missed pick-up or other transportation results in ticket forfeit. No refund, reschedule, hold or credit vouchers will be issued.

PICK-UP LOCATION: Whole Foods Market – 100 S Green Valley Pkwy, Henderson, NV 89012

AGE: Must be 18 years of age.

WEIGHT & CHARGES: Max 220lb / 100kg | 200 – 220lb – $40 | EVAL (Yellow Zone) – $60

HEIGHT:  Min 4’7” / 139cm | Max  – 6’2” / 74in / 189cm. Height & Weight Propionate

MENTAL & PHYSICAL HEALTH:  All participants must be physically and mentally fit for skydiving, including the ability to lift both legs to at least 70° for landing.

US CITIZENS IDENTIFICATION:  Effective May 7, 2025, U.S. citizens must present a valid REAL ID or U.S. passport to verify age, identity, and payment. Expired IDs, photocopies, or phone photos are not accepted. No valid ID = ticket forfeit.

NON-US CITIZENS IDENTIFICATION:  Non-U.S. citizens must present a valid passport only to verify age, identity, and payment. Expired passports, photocopies, or phone photos are not accepted. No valid passport = ticket forfeit.

VOUCHERS & GIFT CARDS POLICY:  Tickets purchased with Fyrosity® Gift Cards or Fyrosity® Vouchers are non-refundable! Eligible for reschedule or hold only per posted policies! 

CANCELLATIONS DUE TO BAD WEATHER: Fyrosity® reserves the right to cancel jump operations at any time on short notice, including the morning/day of or during active operations, due to unsafe weather. All affected tickets will be placed on hold and Credit Vouchers issued. Refunds are not provided unless the Bad Weather Refund Guarantee (BWRG) was purchased at the time of ticket purchase.

CREDIT VOUCHER POLICY:  Credit Vouchers are issued automatically for cancellations due to weather or other unforeseen issues, or when a ticket is placed on hold per policy. Credit Vouchers are valid for 1 year, fully transferable, and may be resold, except if expired or void.

NO SHOW / MISSED FLIGHT POLICY:  Ticket holders missing check-in time by 15 minutes after scheduled check-in time is/are considered a “No Show / Missed Flight.” Ticket/s is/are forfeit!  No refunds, rescheduling, holds or credit vouchers will be issued. No-shows with deposits will be charged the remaining balance in full.

DRUGS & ALCOHOL POLICY:  Fyrosity® enforces a strict 0.00% Drugs & Alcohol Policy. Any ticket holder under the influence of alcohol, marijuana, or other substances, or showing signs of intoxication, will be disqualified and asked to leave. Breathalyzer testing will be conducted; skydiving is permitted only with a 0.00% result. Tickets with 0.01% and above are forfeited—no refunds, credits, holds, or rescheduling will be provided under any circumstances.